FAQ

Frequently Asked Questions (FAQ)

1. What are the shipping fees?
Shine Gemz offers free shipping within France and Belgium. All orders are shipped with a Track & Trace number at no additional cost.

2. What are the delivery times?
All orders are dispatched on the same business day. Delivery times depend on your location, but we do our best to ensure your order arrives as quickly and safely as possible.

3. Will I receive an order confirmation?
Yes! Once your order is confirmed, you will receive an email containing a detailed summary of your purchase.

4. Can I modify or cancel my order?
Yes, you can modify or cancel your order if you contact us before 5:00 PM on the same day of placing the order. Please email us at info@shinegemz.com with your name, order number, and order date. If the order is already in processing, it cannot be canceled, but you may return the item after receiving it.

5. How can I track my order?
Once your order is shipped, you will receive an email with a Track & Trace link. You can track your order in real-time at any time. You can also check the status of your order through your customer account on our website.

6. What payment methods do you accept?
We accept the following secure payment methods:

  • Visa, Mastercard, Maestro, American Express

  • Bancontact

  • PayPal

7. Are my payments secure?
Yes, all payments on shinegemz.com are 100% secure. Your data is encrypted using SSL technology, ensuring your personal and payment information is safe and protected from unauthorized access.

8. What is your return policy?
We want you to be fully satisfied with your purchase. You can return your items within 30 days of receiving your order. Once the returned product is received in good condition, we will refund the amount you paid, minus the return shipping costs. For more information, please visit our Return Policy page.

9. Do you offer a warranty on your products?
Yes, Shine Gemz offers a warranty for defective products that are not visible at the time of purchase. If your product has a defect, please contact us within a reasonable time after discovery. The warranty does not cover:

  • Improper or negligent use
  • Modifications made to the product
  • Failure to follow the product’s usage instructions

In these cases, no refund, repair, or replacement will be provided.

10. How do I contact customer service?
For any questions about your order or our products, please email us at info@shinegemz.com. We will respond to your inquiry within 48 hours.