Our Guarantee

At Shine Gemz, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. To ensure you feel confident with every purchase, we offer a comprehensive lifetime warranty and a straightforward 90-day return policy.

Lifetime Warranty

We believe in the durability and excellence of our products. If you encounter any issues with your item at any time, our lifetime warranty policy has you covered. Simply reach out to our customer care team at info@shinegemz.com and we will promptly process your claim and ship out a replacement. Please note that our warranty includes one free replacement per item, with a minimal processing fee of $10 USD, covering shipping, handling, and packaging costs—ensuring a hassle-free experience.

In the event that the item you want is out of stock or no longer available, we will offer an exchange for any item of equal or lesser value. This guarantees you continue to enjoy our products without interruption.

90-Day Return Policy

We understand that sometimes a product might not meet your expectations. To be eligible for a return, the item must be undamaged and in its original packaging. Please contact our customer care team at info@shinegemz.com. within 90 days of your purchase, and we will guide you through the return process. Once we receive and verify the condition of the returned item, we will process your refund or exchange as per your preference.

Contact Us

At Shine Gemz, we aim to make your shopping experience as enjoyable and worry-free as possible. For any questions or to initiate a warranty claim or return, please contact our dedicated customer care team at info@shinegemz.com. We're here to help!