Privacy Policy

Privacy Policy

Last updated: February 2, 2026

This Privacy Policy describes how Shine Gemz (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shinegemz.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services, to process your payments, fulfill your orders, create, maintain and manage your account, arrange for shipping, and enable you to post reviews.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications via email, text message, or postal mail.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with you: We use your personal information to provide you with customer support and improve our Services.

SMS Marketing & Text Messaging

  • Scope of SMS Marketing: We operate an SMS marketing program that includes sending recurring automated promotional and transactional text messages to individuals who have opted in to receive such communications.
  • Consent to Receive SMS Messages: By opting in to receive SMS messages from Shine Gemz, you expressly consent to receive recurring automated marketing and transactional text messages at the mobile phone number you provide.
  • Opt-Out: You may withdraw your consent and opt-out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.

Cookies

We use Cookies on our Site to improve and enhance your user experience, to run analytics, and better understand user interactions with our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors or other third parties who perform services on our behalf.
  • Business and marketing partners to provide services and advertise to you.
  • In connection with a business transaction such as a merger or bankruptcy.

User-Generated Content

If you choose to submit user-generated content, such as product reviews, it will be publicly accessible.

Third Party Websites and Links

Our Site may provide links to third-party websites. If you follow links to sites not affiliated with us, we recommend reviewing their privacy policies.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.

Security and Retention of Your Information

We take steps to secure your personal information, but we cannot guarantee absolute security. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Your Rights and Choices

Depending on where you live, you may have rights related to your personal information, such as the right to access, delete, or correct it. You may also withdraw consent and manage communication preferences.

Complaints

If you have complaints about how we process your personal information, please contact us.

International Users

We may transfer, store, and process your personal information outside the country you live in.

Contact

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:
Email: info@shinegemz.com